Our Story: A Family Legacy of Excellence
New Wave Bath was built on a simple idea: bathroom remodeling should feel clear, organized, and respectful from start to finish. After more than 20 years working in construction and remodeling across Connecticut and Massachusetts, Glen Reen saw firsthand how often homeowners were left guessing about costs, timelines, and next steps. Too many projects started with pressure and promises, then unraveled once work began.
New Wave Bath was created to offer a better experience. One rooted in honest conversations, realistic expectations, and a process that puts the homeowner first. By narrowing our focus to bathroom remodeling, we’re able to bring a higher level of care, consistency, and accountability to every project we take on.
The New Wave Way
We believe great bathroom projects start long before demolition. Our approach is built around transparency, planning, and fit. That means offering ballpark guidance early, asking thoughtful questions, and helping homeowners understand what’s realistic for their space before decisions are made. If something isn’t the right solution, we’ll say so.
Once a project is underway, organization and communication are non-negotiable. Homeowners shouldn’t have to chase updates or wonder what’s happening next. We focus on clear timelines, proactive communication, and treating each home with care so the process feels handled, not stressful. It’s a white-glove experience grounded in professionalism, not flash.
Join Our Story
Whether you’re considering a one day bath solution, a shower replacement, or a full bathroom remodel, we invite you to experience a different approach to remodeling. One where the focus stays on clarity, quality, and doing the work right the first time.
If you’re ready to explore your options or simply want honest guidance before taking the next step, our team is here to help. At New Wave Bath, we don’t just aim for great results. We aim to make sure you feel confident, informed, and comfortable throughout the entire process.
Meet the Team!
Meet the leadership behind New Wave Bath. Each member plays a crucial role in ensuring your remodel is managed with care, from initial planning through final touches. Get to know the team dedicated to making your project a success.
Glen Reen
Owner
Craig Danio
Client Relations Manager
Brie
Project Manager
Roberto
Lead Installation Specialist
Alex
Bath Systems Expert
“We couldn't be more pleased with our shower install by New Wave...
Glen and his crew (Eddie and Larry) were great! Professional and friendly and from beginning to completion handled all aspects of the job efficiently. We were happy with our affordable quote and never felt a "sales pitch pressure" at all. We are happy to recommend the New Wave crew for your next home improvement project!
-Jean H.
(via Facebook Review)
Our Simple, Transparent Process
Contact Us
Reach out to start your remodel journey with us. We’re happy to provide a ballpark estimate over the phone to give you a clear starting point.
On-Site Estimate
We’ll meet at your home to review your vision and confirm pricing. Our commitment to transparency means our estimates remain consistent, with no surprises.
We Get to Work
Our skilled team handles every aspect of the remodel with precision and care. We work efficiently to minimize disruption and ensure high-quality results.
Love the Results
With your remodel complete, enjoy a beautifully transformed space. We’re here to ensure you’re fully satisfied with the outcome.
Read What our Customers Have to Say
“Working with Glen was a great experience. He blew me away with his knowledge and experience in the industry. When my dream bath was unable to work due to unforeseen circumstances, Glen quickly found a solution to make it all work. I highly recommend working with New Wave and Glen personally.”
-Jerrett S.
(via Google Review)
“I can’t thank New wave and Glen enough. I had a leak in my shower and i called numerous companies and no one would even think about helping me same day other than new wave. I am so glad all those other companies blew me off because I could not be happier with the results i got. Glen was professional prompt and really cared about the result of my shower. I will tell everyone i know to call New Wave for anything they need. I LOVE showering in my new shower it makes the morning just that much nicer.”
-Bobby G.
(via Google Review)
“Glen was a dream to work with! The whole process from start to finish was done with ease and tons of communication. He stayed within our budget and made our dreams come true. I highly recommend Glen for any bathroom remodel, big or small.”
-Cassandra R.
(via Google Review)
“When we started looking at our bathroom remodel project, we wanted a smaller local company to do the job. We got quotes from a couple other companies, and felt comfortable with NewWave Home Improvement. Glen was easy to talk to, very thorough. He answered all of our questions, and showed us options to get us to satisfying result. He and his crew did a quality installation, from start to finish. I would recommend New Wave for your bath remodel .”
-Charles H.
(via Google Review)
“Really awesome experience with Glen at New Wave. He was always quick to communicate and laid out a bunch of different options to keep the project within my budget. His financing options were really helpful also. Very happy with the quality of my bathroom remodel.”
-Thomas B.
(via Google Review)
“I typically don’t leave reviews, but in this case I felt compelled. Outstanding service from the great communication, to the knowledge and professionalism. I recommended New Wave to a family member and they were also very pleased.”
-Ryan C.
(via Google Review)
Our Commitment to Excellence
Built Around Transparency, Advocacy, and Respect for Your Home
At New Wave Bath, excellence comes from doing the fundamentals exceptionally well and being honest about them from the very beginning. We believe homeowners deserve clear answers, realistic guidance, and a remodeling process that feels calm and handled, not rushed or pressured. Our commitment is to help you make informed decisions and deliver work that holds up long after the project is complete.
Clarity Before Commitment
We provide straightforward guidance early, including high-level pricing conversations, so you can decide whether a project makes sense before investing time and energy. No pressure, no surprises, and no uncomfortable sales tactics.
An Advocate, Not a Sales Pitch
Our role is to help you choose what’s right for your home, not push a one-size-fits-all solution. We ask questions, explain options, and are upfront if something isn’t the right fit for your space or goals.
Respect for Your Home and Time
From careful preparation to clean work areas and clear communication, we treat your home like it matters. Every project is planned with efficiency, organization, and consideration so the process feels predictable and respectful from start to finish.
Why New Wave Bath?
100% Satisfaction Guarantee
We stand behind every project with our 100% satisfaction guarantee, offering you confidence in the quality and durability of our work.
Fully Licensed & Insured
As a fully licensed and insured company, we ensure that your home and investment are protected throughout the entire remodeling process.
Dependable & Trustworthy
Our team is committed to reliability and trust, consistently meeting deadlines and exceeding your expectations with every project.
Honest & Fair Pricing
We believe in honesty and transparency, offering fair pricing that respects your budget without compromising on quality or craftsmanship.
Proudly Serving Connecticut
and Western Massachusetts
Our Service Area
If you live in Connecticut or Western Massachusetts, there is a good chance we’ve provided services on job sites in a neighborhood near you. We serve:
- Amherst
- Brattleboro
- Enfield
- Hartford
- Manchester
- Northampton
- Somers*
- Springfield
- Suffield
- Westfield
- Wilbraham
- Windsor Locks
Don’t see your city listed? Give us a call at 860-999-WAVE to discuss your project and our service area.
Let’s Discuss Your Bathroom